Maintenance Request

 BEFORE YOU SUBMIT A MAINTENANCE REQUEST 
  • If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call PG&E at 1-800-743-5000.

  • Before submitting a request please check-out our PROPERTY MAINTENANCE SECTION for guidance to the most common household issues.

  • When sending a maintenance request make sure to describe the maintenance concern in detail, including location, problem details, visual characteristics, specific odors, and when the issue was first noticed. 

  • Please include special instructions regarding pets in your rental unit.

  • Please include your preferred method of contact and best time to reach you.

  • Let us know if you would like us to 1. handle the repair at the first available time by giving us permission to enter the unit -OR- 2.  schedule a visit with you in-advance (this is not applicable to EMERGENCY REPAIRS where we will send a repair person out right away).

 MAINTENANCE REQUEST FORM 
 MAINTENANCE REQUEST POLICY 
 
  • We strive to make repairs to your rental unit quickly and professionally.  We will evaluate and inspect the damage first and schedule the necessary service for the soonest available appointment.

  • Repairs are completed free-of-charge when they are NOT caused due to improper use by the tenant.

  • If the maintenance request is for repairs due to damages caused by tenants then the tenants will be issued an itemized invoice for the parts & labor cost of the repair.

  • Our current labor rate for handyman and general maintenance services is $60/hour.

  • If the maintenance request is considered an EMERGENCY REPAIR, we will dispatch service ASAP and enter the unit to conduct emergency repair without scheduling or posting notice.

  • All maintenance work is either handled or overseen directly by Oaktown Properties Employees.  Subcontractors and non-employee repair specialists are never allowed inside the units without employee supervision.

  • Repairs which effect occupant safety or prevention of major damage to the rental unit are considered EMERGENCY REPAIRS and do not require notice or scheduling.  These repairs are given our highest priority and employees are directed to these matters above other regular job duties.   Electrical issues, plumbing leaks, roof leaks, water heater and furnace problems are good examples of what might be considered emergency repairs.

  • It is our policy to notify tenants regarding our intentions to enter a rental unit for all non-emergency maintenance work.

  • If the work pertains to exterior features of the property and does not require entry inside your rental unit, we will do the work first and notify tenants via email when the maintenance request has been completed.

© 2019 by Dima Tsenter, Oaktown Properties